The Singular Agent
Initial attempts at creating role-specific agents, support, data analysis, engineering, sales, proved cumbersome. Employees struggled to remember which agent handled which task, a problem compounded by a distracting internal naming convention.
The core issue, however, was structural. Critical business processes, like shipping a product, inherently span multiple departments, engineering, sales, marketing, legal, operations. AI’s growing ability to handle work end-to-end negates the need for siloed agents.