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When a startup expands into a new market, the focus is usually on finding customers, increasing sales and building the business. But every new market also adds complexities. This is especially true for companies that go global.
Different tax rules, pricing models, currencies, entities and employee benefits can create more work for finance teams and make it harder to get a clear picture of the business.
The problem is not simply about having more financial information, but about making sure that information is connected and reliable. If billing, tax, accounting and reporting operate separately, gaps can emerge when the company needs to raise money, enter another market or prepare for an acquisition.
This raises a question for startups looking to expand globally: how do they build a financial setup that can scale with the business, rather than becoming a problem as it grows?
To understand how startups are navigating this complexity, Inc42, in partnership with Avalara, hosted a virtual panel on “How Indian Startups Are Building Finance Infrastructure For Global Scale” to discuss how startups can prepare their finance operations for international growth.
Moderated by Kshitij Shah, EIR, Digio, the discussion brought together finance, operations, technology and tax leaders to explore the challenges startups face as they expand across markets and adopt more complex business models.
The panel brought together:
- Ganesh Subramanian, founder & CEO, Stylumia
- Himanshi Khandelwal, director of strategic finance, Innovaccer
- Jagadeesan Kumar, CFO, Kapture CX
- Krishna T, senior director, tax technology solutions – APAC, Avalara
- Rishabh Dev Singh, COO, EquityList
The discussion explored how startups can keep billing, taxes, reporting, costs, and ownership connected as they scale, while also preparing for fundraising, due diligence, and expansion into new markets.
Global Expansion Adds More Than New Markets To The Finance Stack
Entering a new market does more than bring in new customers. It also introduces new tax rules, compliance requirements and financial structures that startups need to track.
As these layers increase, finance teams need to ensure that information across markets remains accurate, connected and easy to understand. The same need for clear, connected information applies to ownership.
Singh of EquityList said companies need to make their cap tables “accurate, simple and future-proof”, giving investors a clear view of who owns what, how dilution has changed and where potential red flags may exist.
This also applies to employee equity. For companies operating across markets, different equity structures may apply across jurisdictions. This makes it important to keep ownership records and related documents clear and up to date.
Tax and compliance can also vary by market. Krishna of Avalara explained that even when a company sells the same product, its tax treatment can vary by market and by how the product is sold.
“It’s not just about your product. It also depends on how you sell, where you sell and who you sell to. The combination of all of this is extremely critical to staying compliant,” he said.
This is relevant for SaaS companies entering multiple countries, where the same offering can have different tax implications across jurisdictions.
As new markets, products, and ways of selling are added, finance teams need systems that can track these differences rather than treating compliance as a one-time exercise.
Therefore, global expansion for startups requires more than setting up operations in a new country. The financial, tax and ownership structures supporting the business also need to support that expansion.
New Revenue Models Make Finance Function More Complex
As startups adopt AI, their revenue models are changing too. Traditional SaaS models often charge based on the number of users or their usage.
AI-led products, however, can be priced based on data consumption, outcomes, or the value created for the customer. This makes it harder for finance teams to rely on a single pricing model or measure revenue in isolation.
According to Kumar of Kapture CX, no single pricing model works across every enterprise use case. Kapture works with different models depending on what the customer is trying to achieve, including cases where customers pay based on the outcomes delivered.
For Subramanian of Stylumia, the starting point is identifying what customers actually value. Therefore, Stylumia looks at the data customers consume and the insights they use rather than relying only on a fixed software pricing model.
This shift also changes how finance teams should assess product economics.
“When we price, there are three things: it has to generate value for my customer, we have to look at our cost to serve, and we need to ensure we’re making money and generating a better contribution margin,” said Khandelwal of Innovaccer.
Innovaccer uses a mix of platform fees, consumption-based pricing and outcome-based models depending on the solution.
The approach reflects a broader shift in how startups need to think about revenue: understanding what customers are paying for is only one part of the equation. Finance teams also need to know what it costs to deliver that value and whether the resulting revenue supports healthy margins.
As pricing models become more varied, maintaining a clear view of revenue and unit economics becomes part of the infrastructure required to scale. This becomes even more important when startups begin operating across markets.
How Startups Can Get Their Financial House In Order
The importance of finance infrastructure becomes clear when a startup needs to present a clear picture of its business to someone outside the company. Fundraising, audits, acquisitions and other major transactions require financial, tax and ownership information to be accurate, organised and readily available.
Kumar of Kapture CX has seen this from the fundraising side, where preparing financial and compliance data rooms can take significant time alongside the company’s regular operations.
As startups scale, these requirements become harder to manage when information is spread across different systems.
The same issue appears from the acquisition side. Khandelwal of Innovaccer noted that companies being acquired need their data rooms to be well organised and their financial records and supporting documents to be ready for due diligence. The quality of this information can affect how smoothly the process moves.
For EquityList, Singh sees similar importance in equity records. A clear cap table gives investors visibility into ownership and dilution, while keeping the underlying records aligned helps prevent issues from surfacing later.
Tax compliance can create another hidden risk during these moments. Krishna of Avalara warned that startups can accumulate tax obligations when compliance is pushed aside in favour of growth.
“The hidden tax debt is like a ticking time bomb. You never know when it is going to explode.”
He explained that these issues can surface at particularly difficult moments, such as when a company is preparing for a major funding round, exit or IPO, potentially creating delays or additional scrutiny during the transaction.
This makes finance infrastructure more than a back-office requirement. It becomes part of a startup’s readiness to raise capital, enter new markets and complete major transactions.
The sooner companies build connected systems for revenue, costs, tax, compliance and ownership, the less likely they are to discover critical gaps when the business is already under scrutiny.
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