SINGAPORE: Education and healthcare hold the greatest promise for artificial intelligence to reshape entire industries, according to a senior executive at OpenAI, the company behind ChatGPT.
Mr Marc Manara, OpenAI’s head of startups, made the remarks during an interview with CNA on Monday (Feb 23) while visiting Singapore, where the San Francisco-based company set up an office in late 2024 to support its expansion into the Asia-Pacific region.
In education, Mr Manara said AI could make truly personalised learning a reality, something that was previously impossible to deliver at scale.
“The potential for AI to make it easier for people to … study something that maybe was a topic that was too small of an interest globally to have a full course built around it – with AI you can do that now,” he said.
“That potential is still being tapped, and I’d love to see more investment there.”
In healthcare, he pointed to the rapid adoption of AI tools among healthcare institutions in the United States, particularly for administrative tasks that have long burdened frontline staff.
“A clinician being able to record a patient conversation and have notes transcribed accurately, taking what was previously the drudgery of their job and doing it highly effectively and fast, and allowing them to spend more time in the patient conversation,” he said.
He added that AI’s impact extends beyond the clinic: “Upstream of that – billing, insurance claims – all these different things that the industry is benefiting heavily from AI.”
But the bigger opportunity, he said, lies ahead. “There’s a lot of unstructured data and a lot of highly skilled folks – nurses, doctors, clinicians, administrators – that can actually benefit from AI, empowering them more.”
